Terms, Conditions and Policies

Cancellations and Missed Appointments Policy

We kindly ask that you give 24 hours notice if you wish to reschedule or cancel your appointment. Call on 0451 115 082 or send an email to mick<at>micksmassage<dot>com.

If you are not ready for your appointment, or cancel your appointment with less than 24 hours notice, the balance of the appointment fee may be charged to your online payment card or invoiced to you, and must be paid in full before your next appointment.

Please reschedule your appointment if you have cold or flu symptoms or are feeling unwell. It is especially important in our space due to the compromised immune system of some clients.

Late Starts

If you are late to be ready for your appointment, your session time will be reduced to the time left in your booked allocation. Being ready 5-10 minutes early will ensure that you have a little time to relax and enjoy your massage in its entirety.

Steps we have taken to ensure your safety in clinic include:

Sanitising all surfaces on the portable massage table.
Changing table linen after every session.
Maintaining hand & arm hygiene before & after each session.
A mask will be worn by the therapist when deemed necessary or on request of the client.
If you have any cold or flu symptoms other than usual allergies we ask you to not book in or to reschedule your appointment and to get yourself checked. We will also reschedule anyone who appears to have cold or flu symptoms.
If you need to cancel your appointment due to any illness or medical condition, please give as much notice as you can.
Remember we have a 24hour cancellation policy.

Health Fund Rebates

Unfortunately due to the particular regulations related to health fund rebate eligibility being accorded to one particular business address, the mobile massage area of Mick’s Meta Massage cannot offer rebates at this time.

Client Rights and Responsibilities

Your rights as a client are to:

A clean, safe and comfortable environment.
Leave on as much clothing as needed for comfort.
Have certain areas of the body avoided during the massage.
Stop a session at any time, for any reason.
Be treated with dignity and respect.
Confidential treatment of your disclosed health information.

Your responsibilities as a client are to:

Provide accurate health data to the best of your knowledge so that safe practices may be followed
Keep the massage practitioner informed of any changes in health conditions.
Treat staff and other guests with courtesy and respect.
Never arrive at a session impaired by drugs or alcohol.
Never initiate or engage in sexual or other inappropriate discussion with the massage practitioner.
Never to make requests for sexual activity. It will NOT be tolerated, and will be viewed as solicitation. The session will cease immediately, and you will NOT be rescheduled if this occurs.

Code of Ethics

As a member of the Association of Massage Therapists, I commit myself to the highest standards of practice.

I will:

Care for the health, wellbeing and comfort of my clients with the utmost skill appropriate to my current qualifications.
Respect the privacy, modesty and dignity of my clients and maintain appropriate professional boundaries.
Respect the beliefs, rights and values of my clients.
Protect the confidentiality of my clients’ personal information.
Refer clients to an appropriate therapist if their needs are outside my scope of practice and training.
Respect my fellow therapists in all disciplines.
Commit myself to continuing professional development, sharing technical skills and raising professional standards.
Endeavour to enhance the reputation of the massage therapy profession.
Support the Association of Massage Therapists in all its ideals, principles, codes and standards.
Refrain from conduct that adversely affects the reputation of the Association of Massage Therapists or the massage profession.
Comply with the AMT Code of Practice and all applicable State, Territory and Federal laws.

Privacy Policy

Mick’s Meta Massage respects the privacy of its customers.

This policy sets out how we collect, hold, use and disclose information in compliance with the Privacy Act 1988 and the Privacy Amendment Act 2012.

We take reasonable steps to ensure that personal information is:

Accurate, complete and up-to-date whenever it is collected, used or disclosed.
Protected from misuse, interference and loss, unauthorised access, modifications or disclosure.

Collection of Personal or Sensitive Health Information

We collect data about you through a variety of different methods including:

Communicating through phone, email, website, messaging service or application and mail.
Booking services or ordering products online.
Filling out online forms.
Subscribing to our services or publications.
Entering competitions, promotions or surveys.
Giving feedback.
Social Media platforms such as Facebook, Instagram or X.
Analytics providers such as Google.

With your written permission personal information may also be collected from third parties such as other health professionals for the use of providing you with safe, effective care.

Use and Disclosure of Personal or Sensitive Health Information

We may use personal or sensitive health information to:

Provide the best service possible within our scope of practice.
Establish client identity.
Improve customer experience.
Conduct research and development.
Assist government and law enforcement agencies when legally required.
Public health and safety laws require disclosure of health information for the purpose of preventing or controlling disease, injury or disability, reporting child abuse or neglect, reporting domestic violence, and reporting disease or infection exposure.
Medical emergencies – we may disclose relevant health information to notify or assist in notifying a family member, or another person responsible for your care about medical emergencies.
Payment of benefits – we may disclose your health information to your insurance provider for the purpose of payment or health care operations.
Workers compensation – we may disclose your health information as necessary to comply with Workers’ Compensation Laws.
Change of ownership – in the event that Mick’s Meta Massage is sold or merged with another organisation, your health information/record will become the property of the new owner.

Consent

By acquiring or using our services, products or facilities, individuals consent to the reasonable collection, use and disclosure of personal information.

Changes to this Notice of Privacy Policy

We reserve the right to amend this policy at any time in the future, and will make the new provisions effective for all information that it maintains.

Complaints

Clients have the right to lodge either an informal complaint with Mick’s Meta Massage, or a formal complaint with the Association of Massage Therapists.

You can make an informal complaint by:

Discussing the issue in person at the clinic or by phone on 0451 115 082; or
emailing mick<at>micksmassage<dot>com

Should you not be satisfied or feel uncomfortable with discussing the matter with us, a formal complaint can be lodged with the Association of Massage Therapists. Information on how to do this can be found here https://www.amt.org.au/massage-and-you/complaint-resolution.html

Call Today

0451 115 082